Primary Purpose:
Provide HR expertise, manage HR staff, and provide support to the customer care team(s).

Duties/Responsibilities:
• Serves as consultant to employees and management on Human Resource related issues.
• Participates in establishment of long-range objectives for the organization, partnering with

   senior management to identify immediate and long term needs.
• Develops & implements retention plans.
• Prepares reports and recommends procedures to reduce turnover and increase employee morale.
• Interprets policies and procedures and ensures company adherence to federal and state laws

   related to the HR functions; serves as liaison with private and state agencies, outside vendors, etc.
• Determine needs with respect to employee and supervisory training in the Human Resources arena

   and implement training.
• Investigates sexual harassment allegations, discrimination charges, disputes and other sensitive

   issues for the site and coordinates with HR Director on appropriate responses.
• Reviews, recommends and implements improved policies, procedures and tools after approval by

   HR Director.
• Establishes and monitors HR metrics.
• Acts as Key advisor to group HR staff.
• Develops group HR staff.
• Serves as quality control point person for HR-related paperwork.
• Assists with new employee orientation facilitation.
• Administers applicable benefits programs with HR Representative.

Knowledge/Skill Requirements:
• A minimum of five years' experience as an HR generalist (or three years as an HR Manager) with an

  emphasis on employee relations - preferably in a customer service oriented environment.
• College experience desired; Bachelor's degree preferred.
• Knowledge of federal and state labor laws.
• PC skills (MS Office knowledge desirable)
• Excellent communication (verbal and written), interpersonal and customer service skills.
• Problem solving capabilities
• Management experience
• Strong administrative and organizational skills.

Classification:
Exempt